INFORMATION FOR CURRENT CLIENTS. Please note we are no longer seeing cases at Vista Veterinary Specialists
REPORTS - RECHECKS - REFILLS
We often specify towards the bottom of your discharge instructions when we would like an update on your pet's condition but you can email us beforehand if needed. Please let us know what medications and treatments your pet is receiving and any effects. We usually email you a copy of the discharge instructions after each visit (so check your spam or trash folder) as these often answer many questions. Please use the email address on your instructions or reply to our email.
We try to book recheck appointments before you leave the clinic but if it has been a while since we saw your pet please email us with your name and your pet's name and an update and include a phone number where we can reach you. Our schedule has been very booked up recently and we have moved location so it may take us several days to reply. If you do not hear after 5 days you can email us again.
HOW CAN I REFILL MY PET'S MEDICATIONS
YOU CAN REFILL YOUR PET"S MEDICATION IN A NUMBER OF WAYS
If you would like a refill of a medication you can email us. Please specify the medication in detail and it is helpful to give us an update on your pet's progress. We will email you when it is ready for collection.
You can ask your local vet to refill it for you. We can update them but veterinarians are not pharmacists so we cannot order them to supply it to you. Vets cannot normally dispense or prescription medications if we have not examined you pet for over 12 months although there may be some accommodations due to public health restrictions.
If you would like them shipped to you, many of the medications we use in Dermatology cases are available on our VetSource online store.
Some medications we use are available at human pharmacies ( CVS, Rite-Aid, Walgreens) and we can fax a prescription to them if you provide us their fax number. Many owners use Costco pharmacies (even if they are not members) and are pleased with the service and price. We cannot verify or vouch for the pedigree of some of the veterinary medications but this option usually works well. Costco seems to stock a range of veterinary medications. Always check the price before collecting prescriptions as they are NOT returnable
You may obtain medications we prescribe at any pharmacy you wish and we can provide you a prescription for that. We usually email it to you as a PDF but can print a copy and mail it to you if you prefer. You use other pharmacies at your own risk as we cannot verify the pedigree of the medications. We ask clients not to enter us in to online pharmacy requests as we do not reliably receive them and they often have errors and we do not authorise them directly.